Christian D. Bengel

Mounds, Oklahoma

Christian.d.bengel@gmail.com ∙ 918-638-9855

 

 

 

Profile Summary:

Technical professional with over 15 years of excellence in the telecommunications industry.  Experience in project management, training of staff, developing standards of procedure and delivering high consistent results. Proven ability to perform well under pressure with excellent leadership, management, communication, customer service and problem-solving skills.

 

EDUCATION:

Electronics Technology

1997 - 2000                Tulsa Community College                            Tulsa, OK           

Computer Concepts

1993-1994                  Micro Computer Technology                              Fairfax, VA

Combat Signaler and Electronics

1986-1987                  United States Army Signal School     Fort Gordon, GA

 

LICENSES/CERTIFICATES:

FCC- General Radiotelephone Operator License

 

PROFESSIONAL EXPERIENCE:

 

Level 3 Communications Inc. 

Translations / Activations / Provisioner

April 2011-Present

·            As a Translations and Activations Provisioner, process customer orders for new services and build translations in the DMS, 5E, and Sonus (NASS) switches for local, LD / DAL, INT’L, and SS7 trunks.  Internally port telephone numbers via SOA and NPAC.  Process change and remove orders for customer services via disconnect and service orders. 

·            Test using switch, NetAnalyst and or Centest; troubleshoot and activate customer trunk translation problems reported via email or ticketing reports.  Proof orders for defects and insure clean orders processed to prevent data integrity issues and failures at activation.

·            Train new or inexperienced users in provisioning systems within the group and throughout the company.

 

Verizon Business Solutions

Formerly -MCI WORLDCOM 

Local Switch Maintenance Technician

September 2000-August 2010

·         As Lead Local Switch Maintenance Technician, resolved conflicts both internally and externally.  Provided technical assistance and direction for less senior or skilled technician. Developed and wrote technical publications for ISO 9001 certification as well as provided formal training regarding customer and network services.  

 

·         Maintenance and resolution of customer local services via access of Nortel DMS 100, 500 and 250, DEX, Lucent 5E, Ericsson AXE, and Siemens EWSD Class 5 and Class 3 switches additionally NASS Plexus.  Digital cross connect maintenance through the use of Lucent and Alcatel DACS at 1x0 and 3x1 levels.  Centrex, LD-T1,  DS0-DS3 transport, PRI/ISDN, LK-1, and Private Line local circuits using REACT, Centest, ITS or switch.

·         VoIP Wholesale technician supporting customers such as Time Warner Cable,    Brighthouse, Susquehanna Communications (Suscomm), and Armstrong.  Support high-profile customers including Target, Mervyn’s, HSBC, Commerce Bank, Wachovia, and Household Finance.

·         SS7, ISDN, and 64k bonded messaging analysis for local and long distance call tracing.    Network troubleshooting to include monitoring, trunk augmentation, reporting and isolation of trouble with LEC’s.  Chronic technician for circuits/accounts with multiple repair issues.

 

City of Tulsa

Electronics Technician

February 1994-September 2000

·         Project manager annual Tulsa Police vehicle installations.  Interviewing and hiring of temporary personnel, stock control, and close customer and vendor contact for quality assurance and specification verification.

·         Installation and upgrade of system assets to include new Motorola Quantro base    stations and transmit site infrastructure.  Civil Defense Early Warning Systems (tornado sirens), and Weather Sensing Devices (rain gauges, water elevation, wind speed, barometric pressure, etc).

·           Developed and maintained database that established standard customer programming.  Install, troubleshoot, program, and maintain 800 MHz,UHF and VHF trunked radios for City, County, and State entities.    Wrote technical publications and provided formal training to public safety employees in the proper use of mobile communications.

·         Perform maintenance checks on radio transmit tower sites. Service customers on a drive-in basis.

 

United States Army

Communications Section Chief

1986 - 1994

·         Supervised and managed 20+ soldiers in the installation, maintenance, and training of communications systems in accordance with Army standards. 

·         Vast communications experience including AM/Low-band FM, Mobile Subscriber Equipment (MSE), Channel Ground Airborne Communications Systems (SINCGARS), Commercial Telephone Interface, and field wire construction.

·         Served as unit strength and maintenance, training, and weight control NCO.  Responsible for accurate record keeping of 120- 150 individual records, scheduling, and training.

·         Logistical acquisition of necessary materials including munitions and personnel support.

·         Desert Shield/Storm Veteran.